I am having issues while creating an account.

Please double-check that the email has not been used before for a Planet IX account. Also, please note that special characters are not allowed in the username field, so please use only letters and numbers for this.

Your password must meet the requirements mentioned when creating the password.

If the email address is already in use, it's then possible that you already have an account registered. Please click on the forgotten password option when logging in to regain access to your account:

Screenshot_2021-09-22_at_11.49.03.png



Was this article helpful?

Comments

4 comments

  • Comment author
    Marina

    здравствуйте.не могу пройти регистрацию до конца.показывает что учетные данные не совпадают

    0
  • Comment author
    SHYJI

    I am new account creating

    1
  • Comment author
    สิริกร แสงวัชรพล
    • Edited

    สวัสดี​คะ​ ฉันไม่สามรถยืนยันเมล์ได้ เนื่องจากฉันพิมพ์เมล์ผิด รบกวนช่วยฉันด้วย เมล์​ที่ถูกต้อง​ของฉัน pugannaka289@gmail.com​  ขอบคุณ​คะ

    0
  • Comment author
    INDU RAJ

    Dear Support team
    My metamask are not conecting with planet ix from 22nov many tring as per guide line company zoom meeting maybe my technical fault please help and solve this issue
    User name ind007
    idrajsingh10@gmail.com
    Thanking you

    0

Please sign in to leave a comment.