I cannot find my PIX!

  • Updated

Purchased PIX may take a while to be located, so please be patient as the process takes on average a week. While the PIX are being located, you may see the following image on your screen:


Once the PIX are located, they will be separated into packs (based on the drop zones) and will be available in your Inventory. Please check the image below for an example:


You can click on "SEE DETAILS" in order to view the pack's contents. 

If you suspect your PIX are missing or incorrectly located, please contact our Support team by submitting a support ticket.


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