I cannot access the game. What can I do?

If the game is not working for you, or if the game is too slow, please try the following:

  • Clear your browser's cookies and cache
  • Restart the browser and access the game again
  • Try a different browser, if available

If none of the steps mentioned solve the issue, please submit a ticket to our support team.

 

 

Was this article helpful?

Comments

9 comments

  • Comment author
    kingroland

    I cant access my account because I cant connect my metamask wallet in web3 is about two day onwards that I experience this problem.

    0
  • Comment author
    Markha Dadaev

    Почему у меня не бывает входящие ставки это очень странно за месяц один участок продала я за 7 IXT и все , вроде уменя достаточно ПИКСЕЛЕЙ 56 штук .

    0
  • Comment author
    nbk9689

    게임에서 지갑에 연결이 되지 않고 거래승인을 하면 처음 화면으로 되돌아가 승이 않되고 있읍니다.

    0
  • Comment author
    Trix Vcabrera

    Sir/Ma’am :
    Good day.
    Kindly help me to retrieve my game in my planet IX. It’s been 2 days since I was not able to claim my garbage collection using drone and I cannot find all the incoming bids. Pls help. Thank you

    0
  • Comment author
    Trix Vcabrera

    Sir/ Ma’am :
    Good day.
    Pls help me retire we all my pixels and I couldn’t find the game part in my planet IX. Pls help.

    0
  • Comment author
    Trix Vcabrera

    I’m sorry for the wrong spelling due to so much sadness . Kindly help me find all my pixels. I could not find the game part in my planet IX.
    Pls help. It’s 2 days now since I was not able to claim the collected garbage. Pls help. My Netempire all these nowhere to find. What happened. Pls help me retrieve all the pix. Thank you very much.

    0
  • Comment author
    divyanshudhruw21

    Planet ix is not correct to wallet

    0
  • Comment author
    Husain Panafrica

    I am unable to connect planetix to Metamask and unable to see my pix on planetix/Metamask. Every time window of my mobile show " user name is alredy taken"
    Please do that needful at earliest so that I can play the game

    Regards
    Boni114

    0
  • Comment author
    Husain Panafrica

    I am unable to connect planetix to Metamask and unable to see my pix on planetix/Metamask. Every time window of my mobile show " user name is alredy taken"
    Please do that needful at earliest so that I can play the game

    Regards
    Boni114

    0

Please sign in to leave a comment.